Shipping & Returns

Shipping Returns and Refunds Policy

GENERAL TERMS

Nook and Cranny Home Decor (NCHD) reserves the right to update the rules when necessary, and the updated version will be published on www.nookandcrannyhomedecor.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by NCHD immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by NCHD. Suppliers would publish their own Return & Refund Policy on the product detail page. NCHD's policy shall prevail in case of conflict with supplier's policy.

For after-sales issues, buyers should file a return & refund request within 15 days of the delivery date. If the period in which the Return & Refund request is filed exceeds 15 days, NCHD reserves the right not to provide any after-sales service.

UNSHIPPED ORDER CANCELATION

            Cancelation requests 3 days after placing an order with NCHD may be canceled and refunded provided the order has not shipped from the supplier.  Once shipping has occurred the buyer must wait until the product has been received before applying for a refund.  The product must be returned and may be subject to a restocking fee up to 35% of the purchase price.  Rules regarding returning a shipment are covered in Transit Issues/damaged goods below. 

            If the supplier cannot fulfill the buyer’s order within the order processing time indicated on NCHD’s product page, under the condition, but not limited to; out of stock or any other logistic conditions, the supplier/NCHD has the right to cancel and refund the order. 

            Products that will ship from overseas suppliers may be canceled and refunded within 24 hours of order placement provided the order has not been forwarded to the supplier from NCHD.

DAMAGED GOODS IN TRANSIT

            NCHD will seek to process order requests within 48 hours of receipt. Our suppliers are careful when packing and shipping products from their warehouses.  However, if a product has been damaged in transit the buyer has the right to request a refund or replacement.

                         Buyer’s responsibility:  The buyer should provide compelling evidence of damage  when filing a claim for a refund.  This evidence must include photos or video of damaged product, packaging and any other pertinent information to justify the claim.  It will be the buyer’s responsibility to return the item(s) if the                              supplier should require  the return.  The buyer may be responsible for return shipping cost depending on the supplier's evaluation of the claim.

                        Suppliers’ responsibility:  The supplier has the right to accept or reject any claim based on the evidence provided.  If the claim is accepted and the supplier  requires  the goods to be returned, a return label will be sent to the buyer within 5 business  days of the acceptance of the claim at their discretion.

                        NCHD responsibility:  NCHD will provide a full refund upon supplier’s acceptance  and buyer’s compliance, when the return shows in transit on the logistic website with  the supplier’s provided prepaid return label.

            NCHD will accept no responsibility for product damaged or delayed caused by an Act of God including but not limited to:   epidemic, strike, war, earthquake, flood, virus, storm, snow, customs back up or inspection.  Please file a valid claim with compelling evidence of damage and reason.  NCHD will seek to work with buyer to their mutual benefit.

OTHER CIRCUMSTANCES COVERED

            There are many circumstances where a refund may be warranted.  This policy seeks to cover some common occurrences; however, it may not cover all circumstances.   NCHD reserves the right to work with the buyer in any individual circumstance for mutual benefit.  If the buyer exhibits a pattern of filing claims on purchases NCHD reserves the right to prohibit that buyer from purchasing on the website. 

1. Remorse Returns:  Remorse returns are subject to a restocking fee up to 35% of the product price.  A consistent pattern of 3 times returning goods will result in prohibiting the buyer from purchasing on the website.  Note:   Some suppliers do not accept Remorse Returns.  NCHD acceptance will be dependent on suppliers individual policy.
2. Goods returned in transit:  There may be circumstances when the package shipped is not deliverable.  These may include PO box, unknown address, incorrect address, insufficient address, multiple deliveries, etc.  If the package is sent back to the suppliers for any reason the buyer has the right to request redelivery (depending on the circumstance it may be at the buyer’s expense) or a refund.  A refund will be processed within 5 days of confirmation of product return and buyer’s claim.  A redelivery should be processed within 7 days of confirmation of product return and buyer’s request.
3. Incorrect product or Defective Product: If a product arrives defective/significantly not as described/missing parts the buyer has the right to request a refund or replacement, providing compelling proof of issue.

                        Buyer’s responsibility:  The buyer should provide compelling evidence of damage  when filing a claim for a refund.  This evidence must include photos or  video  showing clear evidence of damaged product or problem, packaging and any other  pertinent information to justify the claim.  It will be the buyer’s  responsibility to return  the item(s) if the supplier should require the return.  The buyer may be responsible for return shipping cost depending on the supplier's evaluation of the claim.

                        Suppliers’ responsibility:  The supplier has the right to accept or reject any claim based on the evidence provided.  If the claim is accepted and the supplier  requires  the goods to be returned, a return label will be sent to the buyer within 5 business days of the acceptance of the claim at their discretion.

                        NCHD responsibility:  NCHD will provide a full refund upon supplier’s acceptance and buyer’s compliance, when the return shows in transit on the logistic site with the supplier’s provided prepaid return label.

4.  Logistics issues:  If tracking information is incorrect or not updated sufficiently for the buyer to trace the shipment, the buyer has the right to report the problem to NCHD customer service at the number provided and receive updated, correct tracking information.  If failure to provide said information results in lost or undelivered packages, the buyer has the right to file a claim for a refund.  Note:  Abnormal shipping conditions e.g. Holidays, weather, strike or other circumstances may render this clause not applicable.